Project Coordinator / Customer Service
Manage Corporate Accounts
- Interpret and edit if required orders or plans received by email, specific website, telephone and or fax in accordance with Tormax procedures.
- Verify and apply appropriate pricing as necessary
- Manage all aspects the account from planning to installation & closeout.
- Communicate with customers via letter, telephone, email or fax on matters concerning claims, pricings, and availability of stock and product information.
- Communicate with Tormax personnel concerning orders, credit, claims, pricing, availability of stock, etc.
- Communicate with Tormax personnel on shipment dates, routing, priorities and special customer requirements.
- Inform supervisor of potential service problems, customer complaints, and other non-routine matters involving customer service.
- Ensure the maintenance of customer files in accordance with standard operating procedures and record retention policy.
- 5% of 401K matching,
- 75% of medical insurance paid,
- 25K life insurance paid by Tormax,
- Long term disability paid by Tormax
TORMAX USA Inc.
Support / Install Manager
12859 Wetmore Road
San Antonio, TX 78238